Refund/Returns Policy

WhiteFeather Sports is committed to assisting buyers with any issues that may arise with items purchased from WhiteFeather Sports. All warranty claims will be treated on a case by case basis. Please contact us via the details provided on the website for all refund/exchange requests.

All claims require the customer to bear responsibility for safely packaging your items for transport. WhiteFeather Sports accepts no liability for any damage that occurs during transit.

CHANGE OF MIND RETURN

Australian Consumer Law states that the retailer is not required to provide a refund or replacement if you change your mind. WhiteFeather Sports will only exchange or provide store credit for items that are returned in saleable condition within 14 days of purchase date.

  • We accept returns/refunds for items that are unused and in their original packaging.
  • To be eligible, the return request must be initiated within 14 days from the date of purchase/delivery.
  • A 30% restocking fee will be applied to all eligible returns.
  • The restocking fee covers processing, inspection, and restocking costs associated with returned items.

Warranty Return

WhiteFeather Sports supports all genuine warranties. We endeavour to provide standard warranty in accordance with the Australian Competition & Consumer Commission. We always strive to process the warranty claims within reasonable time frame that might include the assessment by the manufacturer at times depending on case to case.

Please see below the Warranty Period for the gears where warranty period commences from the date of purchase.

  • Cricket Bat – Comes with standard 6 months warranty for the manufacturer’s fault and does not cover the customer fault. Please see below for Bat Warranty details & Process
  • Protective gears – Split seams/stitching are covered under warranty and the warranty period is 3 months. Wear & Tear including broken strap buckles are not included in Warranty under any circumstances.
  • Kit Bags – Split seams/stitching/broken zipper & faulty wheel are covered under warranty and the warranty period is 3 months. Wear & Tear including breaking of wheels is not included in Warranty under any circumstances.
  • Shoes – Split seams/stitching/spike blowout or separation of the sole are covered under warranty and the warranty period is one month. Wear & Tear including stud threading is not included in Warranty under any circumstances.
  • Helmets – Only broken micro adjustment feature is covered under warranty and the warranty period is 3 months. Wear and tear or any damage caused by impact of a cricket ball, careless handling are not covered under any circumstances.
  • Rest of the Products – will be assessed by WhiteFeather Sports and or the manufacturer on goodwill
  • Replacement of the product under Standard Warranty does not extend or restart the standard warranty period and only continues until the end of the warranty period from first date of purchase. 

Things to Remember: CRICKET BAT WARRANTY

  • A Cricket bat will never remain new once you start using it. It’s a natural product that faces cricket ball at high level of speed repeatedly, therefore having superficial or facial cracks on the bat is inevitable.
  • Having facial cracks on the bat DOES NOT imply that bat is defective as small amount of cracking is normal.
  • Facial cracks can result during knocking process whether manual, machine or in training sessions. IT IS NOT A FAULT IN THE BAT. Such cracks do not affect the performance of the bat. These can be removed by simply sanding the bat.
  • Life of a bat depends on your use and amount of care you take.
  • Buying an expensive bat does not indicate the bat will last longer. In fact, expensive bats are made up of aged tree which are less in moisture content and make bat perform better but on the down side less moisture content can reduce life of the bat. More price in no way guarantees the longevity of the bat.
  • Facial cracks can be prevented to some extent by preparing your bat thoroughly, maintaining your bat and taking care of your bat by following do’s and don’ts that are listed below.

Do’s

  • Service the bat regularly, we recommend getting it serviced twice in a cricket season.
  • Maintain the toe protection (Rubber Toe guard or shoe goo only)
  • Use genuine Australian Made cricket balls.
  • Always apply a face protection sheet or extratec with side edge tapes on the bat.              

Don’ts

  • Do not leave the bat in the car, high temperature environment or direct sunlight for long time as it will dry the bat, increasing the chance of more cracks and breaking the bat sooner.
  • Do not play with dried out bat as dried willow will snap soon. We highly recommend to regularly service the bat.
  • Do not play with the bat if the thread of the handle is loosen or starts coming off. You will need to fix this asap to avoid damage to the handle.
  • Do not play against bowling machine balls at all. All bowling machine balls are very hard as compared to leather balls. Warranty will be forfeited for the bat played against bowling machine.
  • Do not play against bad, hard, moulded & low quality leather balls.

If the above guidelines are not adhered to, then the warranty will be voided.

A Cricket bat comes under 6 month standard manufacturer’s warranty that includes major and natural split in the bat or if the handle breaks into two.

Bat Warranty doesn’t not apply and will be voided under following conditions:

  • The bat exceeds the 6-month warranty period from the date of purchase.
  • The manufacturer’s stickers/labels have been removed.
  • The bat has not been correctly prepared as recommended (a full knocking, Oiling, face & toe protection process must be followed).
  • The bat has normal cracks or wear and tear cracks with no effect on performance.
  • Damage to the toe, shoulder and or Full length edges will not be covered under warranty in any circumstances.
  • If the handle is broken due to loosen thread and or thread starts coming off, handle will not be covered under warranty in any circumstances.
  • The bat has been damaged due to exposure to heat, water or moisture.
  • Bowling machine has been used against the bat.
  • Damage due to over oiling/Under Oiling.
  • Edge and Toe cracks due to inaccurate play.
  • Swelling of toe due to dampness.
  • Damage due to Yorkers or Hitting the bat on the ground, stumps or any other surface.
  • Use of hard, moulded & low quality leather balls against the bat.
  • Tying a thread on any part of the bat’s blade.
  • The bat is used without any toe and or blade protection.

Bat Warranty Process

  • Bat warranty covers Manufacturer’s fault and not the customer’s fault or wear & tear.
  • We need to see the physical bat first before we can advise anything and move on to the next step. So please bring in the bat to the store or post the bat to our store with the original proof of purchase along with the signed document that you received at the time of purchase. If you are posting the bat, please specify your full name, Order No. and Mobile No on the package.
  • Both sided postage cost is paid by the customer. We advise you to post the bat via registered post with signature on delivery as WhiteFeather Sports will not be liable for lost parcels under any circumstances.
  • We will assess the bat and might need to send it to the manufacturer for assessment, hence the timeframe can vary, though we try to provide the outcome in reasonable time frame.
  • Bats with broken handles are replaced with a new handle. The average turnaround time is 6 weeks and sometimes it can take longer due to busy time of year, public holiday, courier, customs, etc.
  • Stickers will be damaged in the process of replacing the handle and any kind of repairs. Retailers don’t have access to new stickers and hence can’t provide stickers under any circumstances.
  • Bats with major natural split – vertically or horizontally – this will need to be sent to manufacturer for assessment. The average turnaround time is 8-10 weeks and sometimes it can take longer due to busy time of year, public holiday, courier, customs, etc.
  • Above are guidelines, however each claim will depend on the kind of damage. The protocol of the procedure including the time frame and outcome will vary from case to case. WhiteFeather Sports Management reserves the rights to the final decision.
  • We will get back to you if the manufacturer refuses the warranty in case, it is not a manufacturing fault. We also understand your disappointment if your warranty is refused and request you to understand our limitations too. However, we might help you with repairing the damage on purely goodwill basis from case to case.

WARRANTY RETURN – OTHER ITEMS

WhiteFeather Sports Canberra will always endeavour to process warranty returns within a reasonable timeframe and in accordance with ACCC Consumer Guarantees. You can choose a refund or exchange if an item has a major fault. This is when the item:

  • Has a problem that would have stopped someone from buying the item if they had known about it Is unsafe.
  • Is significantly different from the sample or description.
  • Doesn’t do what we said it would, or what you asked for and can’t easily be fixed If the problem is a minor fault, we will repair the item within a reasonable time.